Customer data policy
Kegelangel.com customer service handling process
Why Customer Privacy matters to One.com
The customer’s right to privacy is of great importance to Kegelangel.com. Kegelangel.com recognizes that when a customer chooses to provide Kegelangel.com with personal information, the customer places confidence in our ability to handle customer privacy in a responsible manner.
Personal Information Collected by One.com
When making a purchase at One.com, One.com will collect the customer’s contact information, which includes name, address, email address and phone number.
Protecting Customer Privacy
One.com will take appropriate steps to protect the customer’s privacy. Whenever the customer provides sensitive information (for example a credit card number to make a purchase), One.com will take all reasonable steps to protect it, such as encrypting the customer’s card number. One.com will also take reasonable security measures to protect the customer’s personal information in storage.
Occasionally One.com may disclose the customer’s name and address to third parties when required for delivering specific services and products requested by the customer. One.com will not provide any of the customer’s personal information to other companies or individuals for marketing purposes without the customer’s permission.
Personal Information Available for Update by the Customer
The customer can help One.com to improve the effectiveness and quality of service by keeping One.com notified of any changes to the customer’s name, address, phone number or email address. The customer can do this by updating the customer’s personal details when logged into the customer’s One.com control panel.
Customer data policy
By Customer data is meant any information the customer has placed on his/her web space at One.com, for example emails, internet pages, photos and database content.
One.com recognizes the special responsibility that comes with the hosting of personal data on customer’s web space accounts. We want our customers to consider One.com a trusted place for data storage. The One.com data center is therefore designed to meet the highest standards of security. All customer data and One.com’s system data are secured through a daily remote backup of all servers via a private 10 Gbit fibre connection to a separate backup data center located 10 km from the main data center.
The daily backup secures our customers’ web spaces against data loss. The backup includes all web spaces, regardless of type or size. Backup is a precaution against data loss caused by errors within One.com’s control. Consequently, unless the reason for the data loss is outside One.com’s control, we are able to recover all content after a potential failure. When restoring from a backup, the whole server and all web spaces on the server will be restored to their state prior to the failure.
One.com customer service handling process
How we handle customer queriesIf you have any questions, please contact our customer support. Within five minutes of receiving your query on firstname.lastname@example.org or email@example.com, we will send you an automatic confirmation email. Within 24 hours, you will receive a response from a customer support representative.
Our process for handling customer complaints
1. Contact One.com Support or Sales
In the first instance you should contact our support. For queries regarding sales and subscription, please contact One.com Sales. For technical issues, please contact our Customer Support. We will respond to your query within 24 hours.
2. Contact our Customer Care team
If you are not satisfied with the response that you have received from the One.com Sales team, please address your case to our Customer Care team.
Our Customer Care team will review your case carefully and will come up with a solution within two working days.
3. Contact our Support Manager
If you are not satisfied with the response that you have received from the Customer Care team, you can escalate your case to the support manager.
All escalated complaints should include the following information: Your name, contact details, domain name or order number and a clear description of your complaint. Please write “Complaint” in the subject line of your email.
The support manager will acknowledge your complaint within two working days of receipt and would aim to respond to you within five working days.
4. Submit a complaint for online dispute resolution
A complaint about a product or service purchased from One.com may be submitted to the European Commission’s online dispute resolution portal: http://ec.europa.eu/odr.
When filing a complaint, please provide our email address: firstname.lastname@example.org.
Regarding .uk / .co.uk / .me.uk / .org.uk domain names
If you are not happy with the response you have received from our support manager and if you think that we are breaching the Registrar Agreement, please follow Nominet’s complaints procedure.
How we handle reports of abuse
As an ICANN accredited registrar, we take reports about abuse very seriously. Please, contact us if you want to report abuse. One.com will review all complaints for validity and process your request as soon as possible.
Special conditions for the individual top level domains
Use of .de domains
When registering or transferring .de domains, One.com acts solely as intermediary between the domain owner and DENIC (Domain Verwaltungs- und Betriebsgesellschaft eG) (cf. http://www.denic.de/)
Use of .dk domains
The domain owner accepts that continued registration is conditional, among other things, on compliance with the current DIFO rules concerning the administration of domain names under the top level domain .dk, including the decisions made by the board of complaints set up by DIFO, cf. article 5 of the rules (cf. http://www.dk-hostmaster.dk/)
Use of .nl domains
The domain owner accepts that by registering or transferring a .nl domain name, he or she agrees to abide by SIDN’s current rules governing the administration of domain names under the top level domain .nl (cf. https://www.one.com/static/terms/regulations-registration.pdf)
Use of .se domains
By registering or transferring a .se domain name, One.com is the link between the domain owner and .SE (The Internet Infrastructure Foundation), and the domain owner agrees to abide by .SE’s current rules governing the administration of domain names under the top-level domain .se (cf. http://www.iis.se/ and https://www.one.com/static/terms/se-registrar.pdf)
Use of .uk domains
The domain owner accepts that by registering or transferring a .uk domain name, he or she agrees to abide by Nominet’s current rules governing the administration of domain names under the top level domain .uk (cf. http://www.nominet.org.uk/)
For domain names other than those mentioned on this page, reference is made to the rules of the individual top level domains. If the domain owner does not comply with the rules of the relevant domain, One.com is entitled to effect deletion of the customer’s web space.
Use of .rio domains
The domain owner accepts that by registering or transferring a .rio domain name, he or she agrees to abide by .rio Launch and Registration Policies (cf. http://nic.rio/english/policies/)
Use of .be domains
The domain owner accepts that by registering or transferring a .be domain name, he or she agrees to abide by DNS.be’s Terms and Conditions for .be (cf. http://www.dnsbelgium.be/en/documents/enduser-terms-and-conditions-be/)
Use of generic top level domains
The domain owner accepts that by registering or transferring a generic top level domain name to One.com, he or she agrees to abide by the One.com Domain Registration Agreement (cf. http://www.one.com/en/domain-registration-agreement)
Use of other domains
For domain names other than the above, reference is made to the rules of the individual top level domains.
Regarding the special payment conditions for the individual domains please see https://www.one.com/en/support/faq/who-do-i-pay-the-annual-domain-fee-to.